Installing the new CinemaNow player software on the Mac or Windows requires Adobe Air 3.1 or higher. There is a conflict on some computers which can occur when you have older versions of Adobe Air (lower than version 3.1) installed on your computer. These older versions could have been installed by other software applications which were previously installed. To resolve this conflict please uninstall Adobe Air.
You can uninstall Adobe Air by following instructions provided by Adobe: