"CinemaNow has encountered a technical problem" on a streaming device

This is a general error from CinemaNow and usually means there has been a disconnect from the CinemaNow server. Most often this happens if your internet connection is interrupted or times out.

If this occurred when playing back a movie (either a rental or purchase), try to start playing it again by doing the following:

-Go to the CinemaNow main menu and select Library.

-Select your movie.

-On the movie page, click Resume Play.

-If the movie does not play or the message occurred when trying to access other pages on the CinemaNow app, there could be a general connection issue with your internet service provider (ISP).  

Have more questions? Submit a request

Contact Customer Support

We want you to have the best shopping and entertainment playback experience possible.

Live Chat with a CinemaNow agent

Call the support team.


Email a support ticket.

Powered by Zendesk